Privacy Policy

Your trust is our highest priority.

April 9, 2026

Overview

At Pawsome VIP, we are committed to providing the highest level of care not just for your pets, but also for your personal information. This Privacy Policy describes how we collect, use, and protect your data across our concierge services in Montreal, Toronto, and Vancouver.

Information We Collect

We collect information necessary to provide safe and personalized concierge services. This includes your contact details, pet profile data (health records, dietary needs, behavior history), CAA membership details for verification and rewards, and payment information processed securely through Stripe.

How We Use Your Data

Your data is used specifically to fulfill concierge requests, manage pet care schedules, process transactions, and communicate real-time updates during our 1:1 care sessions. We also report transaction data to CAA to ensure you receive your member rewards.

Information Sharing

We do not sell your personal information. We only share data with trusted partners essential to our operations, such as Stripe for payments, CAA for membership benefits, and Resend for secure email notifications.

Data Security

We implement professional-grade security measures to protect your information. Our caregivers only have access to the specific care notes required for their assigned pet concierge sessions, ensuring your privacy is maintained.